Chapters International (“Chapters”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect and process personal information when you visit our website, create an account, purchase or participate in a course or programme, communicate with us, or otherwise use our services.
Our website and online learning services are operated through www.chaptersint.com and may use third-party platforms and service providers, including Thinkific, to deliver our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Chapters International is a professional learning and development business providing services that may include:
- Corporate training
- Instructional design
- Curriculum development
- Online courses and learning programmes
- Blended learning programmes
- eLearning design
- Facilitation and moderation
- Learning strategy and consulting services
Chapters International operates from South Africa and may provide services to individuals and organisations internationally.
2. Applicable Privacy Laws
We process personal information in accordance with applicable data protection and privacy legislation, including, where applicable, the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.
Where we provide services to individuals in other jurisdictions, additional privacy legislation, including the European Union’s General Data Protection Regulation (GDPR), may apply where relevant.
3. Information We May Collect
Depending on how you interact with Chapters International, we may collect information including:
Personal and Contact Information
This may include your:
- Name and surname
- Email address
- Telephone number
- Country or location
- Company or organisation
- Job title or professional information
Account Information
When you register for an online course or programme, we may collect:
- Username or account details
- Course registrations
- Enrolment information
- Learning progress
- Assessment, quiz or assignment results
- Certificates or completion records
- Course participation and activity
Transaction Information
When you purchase a product, course or service, information relating to the transaction may be processed.
Payment information may be processed directly by third-party payment providers. Chapters International does not necessarily receive or store your complete credit or debit card details.
Communications
We may retain information you provide when you:
- Contact us
- Submit an enquiry
- Complete a contact form
- Request information
- Respond to a survey
- Participate in a course discussion
- Provide feedback or testimonials
- Communicate with us by email or through our learning platform
Technical and Usage Information
Our website and service providers may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Login activity
- Pages visited
- Referring websites
- Cookies and similar technologies
4. How We Collect Information
We may collect personal information:
- Directly from you
- When you register for an account
- When you purchase a course, programme or service
- When you enrol in or participate in learning activities
- When you complete forms, surveys, assessments or assignments
- When you contact us
- Through our website and learning management platform
- Through cookies and analytics technologies
- Through organisations that enrol learners in our programmes, such as employers or corporate clients
- Through authorised third-party service providers
5. How We Use Your Information
We may process your personal information to:
- Create and administer your account
- Process course registrations and enrolments
- Provide access to learning materials and programmes
- Deliver training and educational services
- Track learning progress and completion
- Assess assignments, quizzes and other learning activities
- Issue certificates where applicable
- Process transactions and payments
- Respond to enquiries and provide customer support
- Communicate important information about courses or services
- Improve our programmes, website and learner experience
- Maintain business and administrative records
- Prevent misuse, fraud or security incidents
- Meet contractual obligations
- Meet legal, regulatory, tax and accounting requirements
- Conduct legitimate business administration and analysis
- Send marketing communications where permitted by law and where the appropriate consent or other lawful basis exists
We will not use your personal information for purposes that are materially incompatible with those for which it was originally collected unless permitted by law.
6. Marketing Communications
Where permitted by law, we may send you information about Chapters International courses, programmes, events, resources or services that may be relevant to you.
Where consent is required, we will obtain it before sending such communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or by contacting us.
Administrative communications relating to an active account, course, transaction or service may still be sent where necessary.
7. Thinkific and Other Service Providers
Our online learning environment is hosted or supported by Thinkific, a third-party learning technology provider.
When you create an account, enrol in a course or use our online learning environment, certain personal information may therefore be processed through Thinkific’s systems.
We may also use other reputable third-party providers to support services such as:
- Payment processing
- Email communications
- Website hosting
- Analytics
- Video hosting
- Cloud storage
- Customer relationship management
- Accounting and administration
- Marketing
- Online meetings and webinars
These providers may process information on our behalf where necessary to provide their services.
We take reasonable steps to use service providers that maintain appropriate privacy and security safeguards.
8. International Transfers of Information
Some of the technology providers used by Chapters International may process or store information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection legislation.
By using our online services, your information may therefore be processed in countries other than the country in which you live.
9. Cookies and Similar Technologies
Our website and third-party service providers may use cookies and similar technologies.
Cookies are small data files stored on your device that can assist with website functionality, security, analytics, user preferences and performance.
Cookies may be used to:
- Keep users signed in
- Remember preferences
- Understand how visitors use our website
- Improve website performance
- Support security features
- Measure the effectiveness of communications or marketing
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website or learning platform.
Where legally required, consent will be requested before non-essential cookies are used.
10. Sharing Your Personal Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to:
- Technology and platform providers
- Payment processors
- Professional advisers
- Contractors or facilitators involved in delivering a programme
- Corporate clients where they have sponsored or commissioned your participation in a programme
- Regulatory or governmental authorities where legally required
- Other parties where required to fulfil a contractual or legal obligation
Where a programme has been commissioned or funded by your employer or another organisation, that organisation may receive appropriate information relating to your enrolment, participation, progress or completion, subject to applicable law and the arrangements for that programme.
11. Information Security
We take reasonable organisational and technical measures to protect personal information against:
- Loss
- Misuse
- Unauthorised access
- Unauthorised disclosure
- Alteration
- Destruction
However, no website, online platform or electronic transmission system can guarantee absolute security.
You are responsible for maintaining the confidentiality of your account password and should notify us promptly if you believe your account has been compromised.
12. Retention of Information
We retain personal information only for as long as reasonably necessary for:
- Providing our services
- Maintaining learning and certification records
- Fulfilling contractual obligations
- Business administration
- Resolving disputes
- Meeting tax, accounting, regulatory and legal requirements
When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to applicable legal and operational requirements.
13. Your Rights
Subject to applicable law, you may have the right to:
- Request confirmation that we hold personal information about you
- Request access to your personal information
- Request correction or updating of inaccurate information
- Request deletion of information in certain circumstances
- Object to certain processing
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Request information regarding how your personal information is being processed
- Lodge a complaint with the relevant data protection authority
Certain information may need to be retained despite a deletion request where we have a legal, contractual or legitimate reason for doing so.
14. Children’s Privacy
Our services are primarily intended for adults, professionals and post-school learners.
We do not knowingly collect personal information from children where parental or guardian consent is legally required.
If you believe that a child has provided personal information to us without appropriate consent, please contact us.
15. Third-Party Websites
Our website or learning materials may contain links to third-party websites, platforms or resources.
Chapters International is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices or legal obligations.
The latest version will be made available on our website and the “Last Updated” date will be amended accordingly.
Material changes may also be communicated to registered users where appropriate.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding how your personal information is processed, please contact:
Chapters International
Website: www.chaptersint.com
Email: [email protected]
Information Officer: Melanie Ewing, Owner & Operator
South African users also have the right, where applicable, to lodge a complaint with the Information Regulator (South Africa).
© 2026 Chapters International. All rights reserved.